Your user experience may change as of 1 September 2024
In light of the upcoming changes to the Belgian gaming law, we would like to inform you of some changes on Goldenpalacesports.be. No worries though, as these changes will have no impact on your user experience. Here is an overview.
- You will be shown, from the first time you log in from 1 September until you agree, a message informing you of the new legal conditions, asking you to confirm that you have read, and accepted these new legal conditions before continuing, when you log in a first time on Goldenpalacesports.be from 1 September.
- You will automatically have one account with a single wallet for exclusive use at Goldenpalacesports.be
- You will automatically have one deposit limit valid exclusively at Goldenpalacesports.be
- The minimum age for sports betting will from now on be 21, but if you have an account and are not 21 yet, you can still access your account to request a payout for your remaining balance or keep your account until you’re 21. Then you will be able to deposit and play again with the same account.
- You will be able to log in to your Goldenpalacesports.be account with the same credentials as before.
- You will receive a new token in the next few days.
- Your selected deposit limit will still be the same.
- If you had opted to take a break or suspend your account altogether, this will still be the case.
° What is the legal age to gamble at Golden Palace Sports?
To comply with Belgian law, you must be at least 21 years old to gamble at Golden Palace Sports.
° How does Golden Palace Sports verify my age?
Golden Palace Sports employs strict age verification procedures. This may involve document checks, such as ID cards or passports, to confirm your age. These checks can be carried out anytime.
° What happens if I provide incorrect information during the age verification process?
Providing false information like using a false date of birth during age verification is a serious offense. Golden Palace Sports reserves the right to suspend or close your account if any inaccuracies are discovered, and to to notify the authorities for the purpose of legal prosecution.
° Can I access my friend's or family member's Golden Palace Sports account if they are over 21?
No, it is illegal to allow someone else to access your gambling account, even if they are of legal age. Each account must be used by the registered individual only. Anyone who violates this rule risks legal prosecution.
° What happens if I am under 21?
If you are under 21 years old, you will not be able to create a Golden Palace Sports account after September 1st, 2024.
If you are under 21 years old and created your account before September 1st, 2024: You will still be able to access your account but will not be able to place any bets. You can request a payout of any remaining balance.
° Do I need a separate wallet for Golden Palace Sports?
Yes, Golden Palace adheres to Belgian gambling regulations by maintaining separate wallets. You will need a specific wallet for Golden Palace Sports for deposits and withdrawals.
° What happens if I make a deposit at Golden Palace Sports?
When you make a deposit at Golden Palace Sports, the funds will be credited to your Golden Palace Sports betting wallet.
° What happens to my balance if I close my Golden Palace Sports account?
If you permanently close your Golden Palace Sports account, any remaining funds will be transferred to the IBAN you provided via a standard bank transfer.
° Can I set deposit limits for my Golden Palace Sports account?
Yes, Golden Palace Sports allows you to set deposit limits to promote responsible gambling.
° Can I see my balance for my Golden Palace Sports account?
Yes, Golden Palace Sports provides an overview of your account balance.
° What happens if I accidentally deposit into the Golden Palace Sports account?
If you mistakenly deposit funds into your Golden Palace Sports account, you can request a withdrawal.
° What will happen to my balance if I still have money in my account and I'm using both the casino and sports betting products?
If you have an positive balance and have been using both the casino and sports betting products, your balance will be allocated to the license that has been used most frequently.
° What happens if there's a technical error and my Golden Palace deposits are transferred incorrectly?
If you encounter a technical error resulting in incorrect wallet transfers at Golden Palace Sports, contact customer support immediately. They will investigate the issue and rectify it as soon as possible.
° Can I choose different usernames or/and passwords for the Golden Palace Sports?
The credentials used to connect to your Golden Palace Sports account are confidential and personal, and you are solely responsible for creating and updating them.
° What should I do if I suspect unauthorized access to my Golden Palace Sports account?
If you believe your Golden Palace Sports account has been compromised, contact customer support immediately to secure your account.